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Versa 2 screen is stuck on "Low Battery"

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‎11-30-2021 07:59 - last edited on ‎11-30-2021 14:15 by Fitbit Moderator

‎11-30-2021 07:59 - last edited on ‎11-30-2021 14:15 by Fitbit Moderator

From Day 1 My Versa 2 charge display is stuck and flashing low battery l

The watch itself always  shows low battery and the App always shows it at 100 %.

The battery is working, I can go 5-6 days without charging.

I have tried Factory reset, uninstalled and reinstalled the app with no success 

Any ideas out there?

Thx!

 

Moderator Edit: Clarified subject

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‎11-30-2021 14:15 - edited ‎02-14-2024 03:34

‎11-30-2021 14:15 - edited ‎02-14-2024 03:34

Hi there, @DMoon. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Regarding the battery level on the Fitbit app, note that it updates every time you sync. That means that if your watch hasn't synced yet, your app will still show the battery percentage of the last sync. 

While reading your post, it seems like your Versa 2 has run out of battery and it hasn't yet synced to the Fitbit app. That would explain both of the behaviors, your Fitbit app and watch. Once you charge your watch make sure to sync and you'll see that the percentage on your Versa 2 will match with the one on your Fitbit app.

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-30-2021 14:15 - edited ‎02-14-2024 03:34

‎11-30-2021 14:15 - edited ‎02-14-2024 03:34

Hi there, @DMoon. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Regarding the battery level on the Fitbit app, note that it updates every time you sync. That means that if your watch hasn't synced yet, your app will still show the battery percentage of the last sync. 

While reading your post, it seems like your Versa 2 has run out of battery and it hasn't yet synced to the Fitbit app. That would explain both of the behaviors, your Fitbit app and watch. Once you charge your watch make sure to sync and you'll see that the percentage on your Versa 2 will match with the one on your Fitbit app.

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes