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Versa 2 screen is stuck on the Fitbit logo

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‎08-25-2021 08:20 - last edited on ‎08-25-2021 09:12 by Fitbit Moderator

‎08-25-2021 08:20 - last edited on ‎08-25-2021 09:12 by Fitbit Moderator

Charged my Fitbit Versa 2 this morning and when I took it off the charger nothing would work.  Screen is stuck on the Fitbit logo.  When I went to sync it to my phone it says "looking" as if the device is not there, I deleted the device from my phone hoping maybe that would trigger something but it did not.  My Versa is 2 months old.

 

 

Moderator edit: updated subject for clarity

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‎08-25-2021 09:12

‎08-25-2021 09:12

@Aveanna1 Welcome to our Fitbit Community. Regarding the screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

I noticed that you contacted our Support team and they assisted you via chat. In case more assistance is needed in regards to this issue, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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