Versa 2 screen is very dim

[DougJones]

My versa 2 is very dim. It is not in sleep mode. I have changed the brightness settings and nothing changes. I have done a factory reset and that didn't make a difference. Does anyone have any idea's what to do next? Thank you!

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @DougJones. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

It seems that you've set your Versa 2 in Sleep Mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the quick settings icon . For more information, see How do I navigate my Fitbit device?

[victay1]

Hi Doug, has this just happened over the last couple of days? I’ve had my Versa 2 for 2 or 3 years, it’s always been fine but on Tuesday morning when I woke up, my screen was really dim, to the point that I could hardly see it. It still the same now-I’m not in sleep mode or do not disturb or anything and up until Tuesday (when I spotted the problem) I hadn’t changed any settings or anything. I’ll be interested to see what ideas support come up with. 

[DougJones]

Thank you for responding. Sleep mode is not on. It is still dim.

[DougJones]

Hi Victay1. Yes, I believe it happened in the past week or two. Very frustrating. I was hoping an update might come down to fix the issue but so far, nothing. If somebody suggests something that might fix it I will let you know.

[DougJones]

Thank you for responding. Sleep mode is not on. It is still dim.