09-14-2020 21:57 - last edited on 09-15-2020 10:44 by MarreFitbit
09-14-2020 21:57 - last edited on 09-15-2020 10:44 by MarreFitbit
My versa 2 has stopped working this morning, the screen isn’t responding at all, when I hold the button on the left nothing happens, I’ve only had it since March and it wasn’t the cheapest, this is a huge inconvenience and I need this fixed ASAP.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
09-15-2020 10:59 - edited 10-10-2023 16:57
09-15-2020 10:59 - edited 10-10-2023 16:57
Hi there @LauraN94 and @Kvp86, welcome to the Community Forums. I'm sorry to hear that your Versa 2 and Versa screens have stopped working, I understand how you must be feeling. Thanks for the details provided in your post and for your time and efforts in trying to solve the issue prior to posting here.
In order for me to better assist you, please confirm that you've tried the steps below:
If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, please try these recommendations:
If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account):
For Versa 2:
For Versa:
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-14-2020 23:36
09-14-2020 23:36
I have the same issue
09-15-2020 10:59 - edited 10-10-2023 16:57
09-15-2020 10:59 - edited 10-10-2023 16:57
Hi there @LauraN94 and @Kvp86, welcome to the Community Forums. I'm sorry to hear that your Versa 2 and Versa screens have stopped working, I understand how you must be feeling. Thanks for the details provided in your post and for your time and efforts in trying to solve the issue prior to posting here.
In order for me to better assist you, please confirm that you've tried the steps below:
If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, please try these recommendations:
If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account):
For Versa 2:
For Versa:
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...