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Versa 2 screen not swiping and the button not working

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‎03-07-2020 12:07 - last edited on ‎03-08-2020 13:14 by

‎03-07-2020 12:07 - last edited on ‎03-08-2020 13:14 by

My watch will show notifications. Sometimes the button will not work to turn the screen on. And after a factory reset it worked fine for approximately an hour and then it will not swipe again. I have done a soft reset and a factory reset and still have the problem.

 

 

Moderator edit: subject for clarity

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‎03-08-2020 13:12

‎03-08-2020 13:12

Welcome to the Fitbit Community, @Llance.

 

I appreciate your participation in the Forums and sharing that the button as well as swiping on your Versa 2 screen is not working. Thank you for your efforts to resolve this by doing a restart and factory reset. I appreciate the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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