Versa 2 screen not swiping

[Andy3460]

Hi.

Bought my wife a Versa 2 on 24th Oct.

Now it won't swipe, so therefore, apart from pulse , and telling the time of course, it doesn't work.

Can't get it to do a factory reset.

 Any Ideas?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Andy3460, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since the screen won't swipe and a factory reset can't be performed.

Please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Andy3460]

Hi.

In the end, contacted Fitbit via twitter and they sent a replacement.

Cheers

Andy

[Ahedden]

I have the same issue with my fitbit versa 2.  Wont swipe half the time, mile tracking when running is way off.  Have rebooted multiple times, changed clock faces.  Not happy

[Andy3460]

Hi.

Ours would not swipe at all. In the end Fitbit replaced ours and the new one has been fine.

[Jennas222]

I am having the same problem. I can’t swipe any ways on my versa 2. I have tried restarting it and has done nothing. I cannot do a factory restart because I can’t get to the settings app. 

[Andy3460]

Hi.

I would suggest contacting Fitbit direct. They sorted out situation out very quickly.

Good luck

Andy

[tahoedee]

How do you contact fitbit? I keep getting stuck in a revolving door of using the community site. Mine is out of warranty and the stupid thing won't react to touch or swipe anymore. This was an expensive toy for a year

[JuanJoFitbit]

@tahoedee Thank you for joining us in this thread. I totally understand how you feel about the issue that your Versa 2 has experienced. Regarding your question, chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.