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Versa 2 screen popped loose

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‎05-08-2023 13:31 - last edited on ‎05-10-2023 05:16 by Fitbit Moderator

‎05-08-2023 13:31 - last edited on ‎05-10-2023 05:16 by Fitbit Moderator

My Versa 2 won't scroll. This morning the clock face popped loose. I super glued it back together. Now the button is less responsive, but the screen eventually turns on and and it won't scroll.

 

 

Moderator Edit: Clarified Subject 




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‎05-10-2023 05:13 - last edited on ‎10-17-2023 05:17 by Fitbit Moderator

‎05-10-2023 05:13 - last edited on ‎10-17-2023 05:17 by Fitbit Moderator

Hi there, @Beinirham. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 2. 

I've requested a case on your behalf so our Support team can evaluate this situation and help you out. You'll receive an email with more information shortly, please keep an eye on your inbox.

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‎05-10-2023 13:27

‎05-10-2023 13:27

The same happened to mine and now my husbands watch. He’s taking to Fitbit now but they will only give 35% discount on new watch bought from Fitbit . 

This is a known defect as I’ve been reading  many other reviews online and it’s being brought up quite abit. 

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‎05-14-2023 08:49 - last edited on ‎10-17-2023 05:16 by Fitbit Moderator

In response to Bee1412

‎05-14-2023 08:49 - last edited on ‎10-17-2023 05:16 by Fitbit Moderator

Hi there, @Bee1412. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your device. 

In this case, I recommend that you keep taking care of the situation with them. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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