12-16-2021 01:20 - last edited on 12-16-2021 08:59 by MarreFitbit
12-16-2021 01:20 - last edited on 12-16-2021 08:59 by MarreFitbit
Hi there I had my Versa 2 for nearly 2 years the screen on the versa 2 has popped off then two days after the versa wouldn't turn on
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
12-16-2021 09:00 - edited 09-02-2023 07:05
12-16-2021 09:00 - edited 09-02-2023 07:05
Hi there, @Chadwick123. Welcome to the Community Forums. I'm sorry to hear about your Versa 2 screen.
Please note the screen cannot be replaceable. When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.
However, as our warranty states, it doesn't apply to damage or defects caused by:
(a) use with non-Fitbit products
(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes
(c) normal wear and tear or aging of the Product such as discoloration or stretching
(d) operating the Product:
(i) outside the permitted or intended uses described by Fitbit
(ii) not in accordance with instructions provided by Fitbit
(iii) with improper voltage or power supply.
For more information about this, you can check our warranty policy.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
12-16-2021 09:00 - edited 09-02-2023 07:05
12-16-2021 09:00 - edited 09-02-2023 07:05
Hi there, @Chadwick123. Welcome to the Community Forums. I'm sorry to hear about your Versa 2 screen.
Please note the screen cannot be replaceable. When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.
However, as our warranty states, it doesn't apply to damage or defects caused by:
(a) use with non-Fitbit products
(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes
(c) normal wear and tear or aging of the Product such as discoloration or stretching
(d) operating the Product:
(i) outside the permitted or intended uses described by Fitbit
(ii) not in accordance with instructions provided by Fitbit
(iii) with improper voltage or power supply.
For more information about this, you can check our warranty policy.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...