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Versa 2 screen popped off

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‎07-11-2022 06:49 - last edited on ‎07-11-2022 10:49 by Fitbit Moderator

‎07-11-2022 06:49 - last edited on ‎07-11-2022 10:49 by Fitbit Moderator

Hi, 

On Saturday evening, my Versa 2 screen popped open for no apparent reason. I hadn't hit it against anything at all. Now the screen displays a white square. I sync with an iPhone 13. 

 

I'm assuming this is dead now - and I'm super disappointed. I've had this one since September 2020 and I've experienced not very long product life with all of my Fitbit trackers and watches. 

 

LisaAB9A7DB6-A179-4F9D-8399-66A87E878E9E.jpegIMG_7256.jpeg

 

 

Moderator Edit: Clarified subject

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‎07-11-2022 10:52

‎07-11-2022 10:52

Hi there, @lisamcg12. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products into consideration. Thanks for the details provided in your post and the images attached. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎11-12-2022 14:22

In response to MarreFitbit

‎11-12-2022 14:22

Hello, I had a similar issue where I was just sitting down and the screen popped open still tethered...I didn't hear anything but the I couldn't reclose the watch and eventually it separated.  I called fitbit and they gave me a discount on purchasing a new watch but it can't be used on sale items which is disappointing.

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