Versa 2 screen problem

[Liv02]

• I had a Versa 2 smart watch, it had a problem with the screen, a bright white vertical line appeared on it, only after maybe 1 and a half year of using. The problem appeared well within the guarantee period, so with the help of a local Fitbit parner shop, I was able to get a new watch. 
• Now, I have the same problem with the watch received back then. The bright white vertical line appeared on the left side of the watch face. 
• I've tried the suggested methods, but restarting and changing the display did not help. What can be done in this situation?

[MarioSFitbit]

Hi @Liv02 and warm welcome to the Fitbit Community !
I appreciate your message, and I'm sorry to hear that your Versa 2 have a problem with a bright white vertical line on the left side of the watch face. 

Thank you for your troubleshooting efforts. 

Could you please try to manually sync your device ? 

1. With your Fitbit device nearby, open the Fitbit app and select the Today tab.
2. Tap and hold on the screen, then pull down until a progress bar appears at the top.
3. Release your finger and wait for the progress bar to fill.

Please, try as well to change the clock face as shown here : How do I change the clock face on my Fitbit device?

[Liv02]

Dear MarioSFitbit,

I've tried both of your suggestions, but as i previously mentioned, I have already tried changing the clock face several times. 

The problem stays the same, the bright white line does not disappear. 

[MarioSFitbit]

Hi @Liv02 !

Thank you for your message and for the troubleshooting steps tried. I'm really sorry to hear the situation is still the same. 

I appreciate the additional information provided. 

Since we have tried all the recommended troubleshooting steps, I suggest you to contact support, since they have more tools in order to find your options. What can we help with?

[Liv02]

Dear MarioSFitbit,

Could you please tell me how I can contact support? Because I've also tried that, but I only seem to get to the auto-generated replies, or the options from which I can choose, and I think it would be better if I could actually talk with someone via email or chat.

Thank you for your help!

[MarioSFitbit]

Hi @Liv02 ! 
I appreciate your message, and I'm sorry to know that you are experiencing troubles while contacting support. 

The link I copied takes you to the support page, where you'll follow a series of steps.
In step three, you can select the contact option that best suits you.

Step 1 What can we help with?
Step 2 Resources
Step 3 Contact options

I hope this serves.