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Versa 2 screen stopped showing my progress on the screen

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‎10-07-2020 20:23 - last edited on ‎10-08-2020 08:39 by Fitbit Moderator

‎10-07-2020 20:23 - last edited on ‎10-08-2020 08:39 by Fitbit Moderator

Versa 2 stopped showing all progress on watch. Progress still shows on app but not the watch face.  

 

 

Moderator Edit: Clarified subject

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‎10-08-2020 08:44 - edited ‎10-11-2023 03:49

‎10-08-2020 08:44 - edited ‎10-11-2023 03:49

Hi there @Iceman1, welcome to the Community Forums. I'm sorry to hear that your Versa 2 stopped showing your progress. Thanks for the details provided in your post, I'll be glad to help you. 

Have you checked if your Versa 2 is still paired to your Fitbit app? Which data are you able to see on the Fitbit app? Is showing steps, floors, etc.? If you're only seeing your calories burned, it seems to me that your watch got mistakenly unpaired from your app and that would explain the issue you're having. 

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. If your Versa 2 is no longer paired, please set it up again by following the steps at: How do I set up my Fitbit device?.

In case you come across with syncing difficulties, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-08-2020 08:44 - edited ‎10-11-2023 03:49

‎10-08-2020 08:44 - edited ‎10-11-2023 03:49

Hi there @Iceman1, welcome to the Community Forums. I'm sorry to hear that your Versa 2 stopped showing your progress. Thanks for the details provided in your post, I'll be glad to help you. 

Have you checked if your Versa 2 is still paired to your Fitbit app? Which data are you able to see on the Fitbit app? Is showing steps, floors, etc.? If you're only seeing your calories burned, it seems to me that your watch got mistakenly unpaired from your app and that would explain the issue you're having. 

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. If your Versa 2 is no longer paired, please set it up again by following the steps at: How do I set up my Fitbit device?.

In case you come across with syncing difficulties, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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