Versa 2 screen stopped working after getting wet

[rajpaalsinha]

My Versa 2 recently started acting up, the touch sensitivity on the screen was unresponsive for about 2 days and now just the left of the screen is responsive. I updated the Versa 2 and now it no longer tracks my heart rate. The issue started as I finished a run. At the end of the run there was a rain shower, could it be water damage?

Does anyone have any other suggestions on how to resolve or encountered this issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @rajpaalsinha. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 2 has stopped working. I understand your concern, I will do my best to help you with this!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

After trying the above, I suggest charging your Versa 2 as it also sounds like the battery might be flat and this would also explain why the heart rate has also stopped working as the Versa 2 does not have enough power to function properly. Note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work. The restart should also help with the screen that is not working. 

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

[M.M.N.]

You can always contact fitbit if you go through these steps and it doesn't work. Mine stopped working last year after a short swim. No damage. Just stopped working. They gave me a coupon for a new watch. It was better than nothing.