Versa 2 screen stopped working after the latest update

[CEB1111]

What the hell? I've seen tons of similar messages: Versa 2 stopped working after update. Mine doesn't show the time with wrist motion and when I press the button, the time shows up for less than a second. Then nothing. I've tried restarting it, etc. 

The only consistent piece of advice I see out there is to buy a new Fitbit. Really? What assurances do I have that the next one is going to be any better?

Moderator edit: subject for clarity 

[Mcasktina]

Seriously thinking of binning mine..bloody joke after last update 😡😡😡

[cfaulknor]

Yup. My iPhone cannot find the device on Bluetooth since update. Not sure why Fitbit isn’t addressing this. 

[Mcasktina]

Unreal...just been taking to friends they all having same problems..2 gone and bought garmin..

[LiliyaFitbit]

Welcome to the Fitbit Community, @CEB1111 and @cfaulknor. It’s good to see you in the community, @Mcasktina.

@CEB1111 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

@Mcasktina Thank you for joining the thread and sharing your experience. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I see that you were provided the troubleshooting instructions in this thread. I appreciate your efforts and look forward to getting you back on track.

@cfaulknor Thank you for sharing the details of the issue you're experiencing. I appreciate your feedback and recommend following our troubleshooting tips in Why won't my Fitbit device sync? 

Hope this helps. 

[cfaulknor]

Followed those steps multiple multiple times and nothing has worked. I’m beyond annoyed and if this ever gets fixed I won’t update again. Thinking Apple Watch may be the way to go which is a shame because I have had fitbits for years. 

[THMtoni]

Same! I have had several Fitbits over the years, and have bought them for all family members.  My two Charges got cracked screens quickly, so I hoped the Versa would be better.  Several times, the screen has quit working,  and letting the battery fully deplete before charging has fixed it. Annoying, but at least it worked.  Not this time.  

[LiliyaFitbit]

Thank you for your reply, @cfaulknor. Welcome to the Fitbit Community, @THMtoni.

@cfaulknor I appreciate your efforts and the additional details. I am sorry to hear about the frustration this situation has caused. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

@THMtoni I am sorry that you are going through the same situation. Thank you for sharing your experience, I understand how you are feeling and appreciate your troubleshooting efforts. If you continue experiencing this issue with your device, I recommend contacting our Support team for further assistance. Click here to get connected with them via chat or phone.

See you around.