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Versa 2 screen stuck on "output source iHome iB83"

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‎05-17-2021 17:51 - last edited on ‎05-18-2021 05:22 by Fitbit Moderator

‎05-17-2021 17:51 - last edited on ‎05-18-2021 05:22 by Fitbit Moderator

My fitbit continues to do all the tracking when I sync it to my computer, but the only thing that will appear on my watch screen is "output source iHome iB83". I have tried to do a hard reset with no changes. Is there anything I can do to unfreeze my watch face?

 

 

Moderator Edit: Clarified subject

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‎05-18-2021 05:26 - edited ‎09-05-2023 09:58

‎05-18-2021 05:26 - edited ‎09-05-2023 09:58

Hi there, @BobinHbgPA. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before posting here. 

I've seen you contacted our Support Team about this issue and they've offered you assistance. If you have any inquiries regarding the outcome of your support case, please feel free to update it so our team can continue assisting you. You can also check our warranty policies here for a better understanding.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-18-2021 05:26 - edited ‎09-05-2023 09:58

‎05-18-2021 05:26 - edited ‎09-05-2023 09:58

Hi there, @BobinHbgPA. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before posting here. 

I've seen you contacted our Support Team about this issue and they've offered you assistance. If you have any inquiries regarding the outcome of your support case, please feel free to update it so our team can continue assisting you. You can also check our warranty policies here for a better understanding.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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