Versa 2 screen turned black

[JSJUAN02]

Bought 1/21.  Watch face turned black 3/22.  Fitbit sent me a replacement 5/22 which turned black in the summer.  Fitbit support says there is no warranty as a refurbished watch was sent ti me.  I am out $149.95 plus tax.  It is obvious there is an issue with the watch as the same issue occurred.  They offered me a discount on a new one!  How can I trust to purchase another..?  Disappointed!

Moderator Edit: Clarified subject

[Odyssey13]

Hi @JSJUAN02  the warranty information can be found here - click to read. The way it works is the warranty is for one year (USA) or two years (some European countries) from the date of purchase. When it's replaced, the warranty period isn't extended, but is only until the original expiration date. 

[JSJUAN02]

So basically after a year there’s nothing that can be done?  Quite disappointing that I spent this much money that does not work.  

[LizzyFitbit]

Welcome to the forums, @JSJUAN02. @Odyssey13 Thanks for your great help.

@JSJUAN02 Thanks for the information, and the time taken while getting in touch with us. Let me explain that our Support team handles every case individually and based on our Warranty Policy. I'm sorry you've had this experience and while I don't have access to your case, I'd suggest replying back to them in order to receive more information about their resolution. You can always start a new interaction via chat or phone by clicking here.

[JSJUAN02]

Even though Fitbit id Aware of all the issues, people are experiencing with their products, they will not do anything about it.  I was given a refurbished watch which worked for a few months and stopped.  

I would not recommend anyone invest in this product!

[BigBStAug]

Mine does it and I have to go into the app on my phone to trigger it to download data from the watch, it takes a while but when done the screen comes back on. 

[JSJUAN02]

 

[JSJUAN02]

This is what mine shows

[LizzyFitbit]

Hi there, @JSJUAN02. @BigBStAug Welcome on board and thanks for your help.

@JSJUAN02 Thanks for your efforts and the screenshot provided. I understand where you're coming from and I'm sorry for the experience that you've had with your Versa 2. Because your case is being handled by our Support team, my best advice is to reply back to them in order to receive more information about your case. Please know your feedback is truly appreciated.