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Versa 2 screen turns blue and green

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‎03-14-2022 07:20 - last edited on ‎03-14-2022 09:44 by Fitbit Moderator

‎03-14-2022 07:20 - last edited on ‎03-14-2022 09:44 by Fitbit Moderator

My Versa 2 turns on, but the screen isn't working. It still vibrates and I'm pretty sure it's still logging my data, but the screen is a weird glitchy light blue color that changes to green after a few seconds. When it turns green, it's not an all at once thing, it goes in little strips or sometimes big chunks starting from the top. The green is a very dark, desaturated green. After this it turns off. I have tried restarting it and tried disconnecting it from my account, nothing seems to fix the problem. Anyone been having similar issues? Do I just need to get the screen replaced?

 

Moderator Edit: Clarified subject

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‎03-14-2022 09:46 - edited ‎06-10-2023 10:15

‎03-14-2022 09:46 - edited ‎06-10-2023 10:15

Hi there, @anyavan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Note that we don't have repair centers in any country where Fitbit trackers are sold.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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