06-18-2021 20:04 - last edited on 06-20-2021 11:12 by LiliyaFitbit
06-18-2021 20:04 - last edited on 06-20-2021 11:12 by LiliyaFitbit
The screen on my fitbit versa 2 suddenly becomes all orange line then after that cant see anything anymore i tried to charge it but the lights at the back doesnt light up anymore its been past 11hrours now and still no green light showing and when im trying to turn it on it doesnt show any hint off turning on again as in i cant see a thing in the screen. How to regain it back and whats the possible damage to it. Its so upsetting for that price and you dont get a good quality product😏🙄🤔🤨😫😤😭
Moderator edit: subject for clarity
06-20-2021 11:16
06-20-2021 11:16
Welcome to the Fitbit Community, @Lynv.
Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your efforts. I recommend following the complete troubleshooting instructions including a restart in Why isn't my Fitbit device's battery charging? I also recommend trying to change a clock face: How do I change the clock face on my Fitbit device?
Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?
Hope this helps.
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