Versa 2 screen unresponsive and won't factory reset

[badartdog]

Screen has become unresponsive to swipes after 6 months usage. 

Tried switching to an official, standard watch face - makes no difference. 

Tried factory resetting by holding down power button, waiting to see the fitbit symbol then releasing power button for a second, holding down again and waiting for a longer vibration... that I never get. 
Tried unsyncing from my phone, turning fitbit off, restarting phone, reconnecting.. but I can't enter the "four digits on my devices display" because I can't get past my own pin code.. so now I can't reconnect it to my phone even 🙃

Help?

[MarreFitbit]

Hi there @badartdog, welcome to the Community Forums. Thanks for the details provided about your Versa 2's screen behavior. I appreciate you've taken the time to try fixing the screen prior to posting here.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

We hope to get you back on track soon.