Versa 2 screen went black

[Itz_Fox]

My versa 2 screen has gone black. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Itz_Fox, welcome to the Community Forums. Thanks for letting me know that your Versa's screen has gone black. I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend following the steps below:

1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

Give this a go and let me know how it goes. 

[Itz_Fox]

I've already tried those and it still isn't working

[MarreFitbit]

Hi there @Itz_Fox, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉