Versa 2 screen went blank and won't respond to touch

[Jennferg2022]

My Fitbit Versa 2 face is starting to go black more often and for  longer. At such times I ca;t manually bring on the time.

I oly bought it August 2021.

Thank you,

Jennferg2022

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jennferg2022. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[JPAET50]

I purchased a Versa 2 last December and it was working ok until a few days ago - the screen is now totally blank and the only way I can get my steps total is by synching with computer.

I have tried all the guidance as I note this does appear to be a problem for a lot of people with the Versa 2?  But still I can not get my Versa 2 working.

please advise?

[MarreFitbit]

Hi there, @JPAET50. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around.