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Versa 2 screen went blank

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‎03-13-2022 18:46 - last edited on ‎03-14-2022 09:47 by Fitbit Moderator

‎03-13-2022 18:46 - last edited on ‎03-14-2022 09:47 by Fitbit Moderator

Versa 2- Clock display no longer showing.  Just an amber lit blank screen.

 

What I have tried:

  • Reseting several times
  • Full charge
  • Changing clock face
  • All nothing/no change

App function still collecting data, step count HR, Battery life etc.  Working.

 

Kindly requesting a solution.  Much appreciated if anybody has a fix🙂

 

16472223502145043706599072244447.jpg

 

Moderator Edit: Clarified subject

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‎03-14-2022 09:49 - edited ‎06-10-2023 10:11

In response to Guy_

‎03-14-2022 09:49 - edited ‎06-10-2023 10:11

Hi there, @Besstd. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 and the image attached. 

Since you've exhausted all steps we could've provided here in the forums, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎03-14-2022 00:18

‎03-14-2022 00:18

HI @Besstd - seems like a hardware fault - if it is still under warranty, 1 or 2 years depending on country law, take it back for replacement with a new one, they aren't repaired.

Author | ch, passion for improvement.

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‎03-14-2022 09:49 - edited ‎06-10-2023 10:11

In response to Guy_

‎03-14-2022 09:49 - edited ‎06-10-2023 10:11

Hi there, @Besstd. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 and the image attached. 

Since you've exhausted all steps we could've provided here in the forums, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes