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Versa 2 screen went green

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‎09-08-2022 06:29 - last edited on ‎09-08-2022 07:15 by Fitbit Moderator

‎09-08-2022 06:29 - last edited on ‎09-08-2022 07:15 by Fitbit Moderator

Similar to other users, my Versa 2 screen went green yesterday and remains green today.  Most of the help suggestions don't work because it isn't able to communicate with my laptop or phone app and attempting to restart has had zero effect.  The screen remains green.  I have tried all the suggestions including making sure the contacts are clean to no avail.  On-line chat couldn't help either.  This device is less than three years old.  

 

Moderator Edit: Clarified subject

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‎09-08-2022 07:17 - edited ‎12-13-2023 03:39

‎09-08-2022 07:17 - edited ‎12-13-2023 03:39

Hi there, @Bether01. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎09-08-2022 08:18

In response to MarreFitbit

‎09-08-2022 08:18

I spoke with someone via chat however the case has been referred to a different group and I haven't heard anything further.

 

 

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‎09-08-2022 11:15 - edited ‎07-14-2023 03:43

In response to Bether01

‎09-08-2022 11:15 - edited ‎07-14-2023 03:43

@Bether01 Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Fitbit device's issue. It seems that our Support Team has exhausted all troubleshooting steps availed for this issue, so there's nothing left we here in the community can suggest. 

Maria | Community Moderator, Fitbit


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