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Versa 2 screen went green

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‎11-18-2022 13:41 - last edited on ‎11-19-2022 08:56 by Fitbit Moderator

‎11-18-2022 13:41 - last edited on ‎11-19-2022 08:56 by Fitbit Moderator

Yesterday morning the screen went black. I thought maybe it was just dead. So I put it on the charger. The screen will get fuzzy and these lines will move down it. Then it just turns green. Please help!

20221117_163740.jpg

 

20221118_163802.jpg

 

 

Moderator Edit: Clarified subject

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‎11-19-2022 08:57 - edited ‎03-26-2024 12:23

‎11-19-2022 08:57 - edited ‎03-26-2024 12:23

Hi there, @heymelissawhoa. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 and the images attached. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


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‎11-19-2022 16:05

In response to MarreFitbit

‎11-19-2022 16:05

I've done both of those things multiple times. 

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