Versa 2 screen went green

[laurenamiralee]

Ever since I charged my Fitbit yesterday the screen has been flashing green and being unresponsive even after restarting.

 Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @laurenamiralee. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the issue with your Versa 2. Thanks for the image attached and your time in trying to solve the issue before posting here. I'll be glad to continue assisting you!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Let me know how it goes. 

[laurenamiralee]

Hello , I’ve reset my watch face and tried to reset again as instructed but the problem is still there unfortunately 

[MarreFitbit]

@laurenamiralee Thank you so much for trying the steps I provided above. 

I've created a case to get you in contact with our Support Team about this issue. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you shortly! 

We hope to get you back on track soon!