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Versa 2 screen went grey and won't respond

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‎05-08-2021 20:40 - last edited on ‎05-10-2021 05:28 by Fitbit Moderator

‎05-08-2021 20:40 - last edited on ‎05-10-2021 05:28 by Fitbit Moderator

Hi, my fitbit versa 2's display all of a sudden went yellow, then green and then just grey static.

The display won't turn on now and basically the device is now useless, even after changing the clock face through the fitbit app, there has been no improvement and i am currently sitting with a brick watch.....any help??

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-08-2021 21:58

‎05-08-2021 21:58

I charged mine last night and when I woke up it was black. I was able restart it but around noon it went black again. My charger lights up when I plug it in, but it does not sync with my phone. 

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‎05-10-2021 05:30 - edited ‎03-18-2024 10:01

In response to wendyloo9

‎05-10-2021 05:30 - edited ‎03-18-2024 10:01

Hi there, @vishrut36 and @wendyloo9. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 smartwatches before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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