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Versa 2 screen white with black lines rapidly moving

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‎06-23-2021 10:21 - last edited on ‎06-26-2021 08:34 by Fitbit Moderator

‎06-23-2021 10:21 - last edited on ‎06-26-2021 08:34 by Fitbit Moderator

When I woke up this morning, the screen on my Versa 2 shows bright white with black lines, and appears to be scrolling very fast. You can barely make out the screen in the background. Any idea how to fix?

 

Update: I reset it about 5-6 times and it finally seems to be working properly. 

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3 REPLIES 3

‎06-26-2021 08:39

‎06-26-2021 08:39

Hi there, @dmw24. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

I've seen you contacted our Support Team after posting here and they've addressed this issue accordingly. If you have any further questions, please feel free to update your support case so our team can continue assisting you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎06-26-2021 10:03

‎06-26-2021 10:03

How do I reset the watch?

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‎03-22-2022 08:06 - edited ‎03-22-2022 08:07

‎03-22-2022 08:06 - edited ‎03-22-2022 08:07

How do you reset the Versa 2 without being able to see the screen?  I have changed the clock face and tried to reset it, but I can’t tell if it’s working because of the scrolling black and white screen.  

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