Versa 2 screen will only display a line at the bottom

[Laurette69]

My Versa 2 only displays a line at the bottom of the screen.  I have tried restarting but it does not help.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Laurette69. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Laurette69]

Hi, I have tried changing the clock face but nothing happens.  The screen now is completely black.

[MarreFitbit]

@Laurette69 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Laurette69]

Hi @MarreFitbit I have tried restarting, loading other clock faces, updating the software and nothing is working.  The screen is completely black.  The green light at the back comes on, but that is all.  Please assist!