Versa 2 screen won't respond after getting wet

[pam2014]

My versa 2 fitbit is no longer touch sensitive. How do I get this feature back on?Pam

Moderator Edit: Clarified subject

[Guy_]

Hi @pam2014 - try holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

If your watch suffered water damage then the button may not work or other features may become weird, and if when charging it gets hot stop immediately, this confirms the fault.

Your post is moved to the correct forum for a Versa 2.

[MarreFitbit]

Hi there, @pam2014. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention, we're here to help you! 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Versa 2 vibrated during the restart process that @Guy_ has recommended to you? If it didn't, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.