Versa 2 screen won't respond to touch

[cdgiles2001]

I cannot get my screen to change to exercise mode. 

Moderator Edit: Clarified subject

[Guy_]

Hi @cdgiles2001 -  this might apply to you too.

[MarreFitbit · Accepted solution]

Hi there, @cdgiles2001. Welcome to the Community Forums. @Guy_ Thank you for your help!

Is your Versa 2 not responding only when you try to use the Exercise app or the touchscreen is not responding at all?

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[cdgiles2001]

So, my fitbit is pretty much not responding to anything. I tired resetting it and changing the watch face. Neither has helped.

[MarreFitbit]

@cdgiles2001 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.