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Versa 2 screen won't respond to touch

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‎05-28-2020 17:41 - last edited on ‎06-21-2020 12:55 by Fitbit Moderator

‎05-28-2020 17:41 - last edited on ‎06-21-2020 12:55 by Fitbit Moderator

Hello,

I have been using fitbit since last December. Since this morning, it suddenly stopped responding to tap or scroll. It might have responded only few times. I restarted my fit bit alsready few times, still same issue. Any help is appreciated. Thanks

 

Moderator Edit: Clarified subject

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‎06-21-2020 12:58 - edited ‎04-21-2024 11:21

‎06-21-2020 12:58 - edited ‎04-21-2024 11:21

Hi there @yasminayesha, welcome to the Community Forums. Thanks for reporting your Versa 2's screen behavior and for taking the time to troubleshoot it prior to posting here. 

I've seen that you contacted our Support Team just right after sending your post and saw they were able to get you back on track. 

Please let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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