Versa 2 screen won't respond

[Jayne007]

Yesterday I charged my Versa 2 and since then the screen won't respond to touch. The clock face is still there and all functions appear to be working, but if I swipe the screen nothing happens, it just stays on the clock face.

I have restarted it multiple times, charged it again to make sure it's fully charged and changed the clock face. All to no avail. 

I'm now very frustrated!! Any ideas?

Moderator Edit: Clarified subject

[Maxiliz]

I have the very same issue with my Versa 2. It is not responding to any touch.  I cannot go into my exercise functions.  This started yesterday also , therefore it has to do with some software. I cannot even stop the alarm. No troubleshooting helped. 

[Maxiliz]

I contacted customer support,  we went through the usual troubleshooting and even changed the clock face.  The issue remained the same.  Not to my surprise,  they say it is my device and since it is out of warranty,  the same and only solution is to give me a 35% discount on another unit. This is my 3rd and final fitbit,  I will never buy another one . They are only made to last a year and as soon as the warranty is up, the device goes bad. I will now buy an Apple watch . Fitbit needs to invest i  improving the quality of their products. The 2 previous units went bad just after a year also. 

[MarreFitbit]

Hi there, @Jayne007. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Maxiliz Welcome on board. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

See you around. 

[Beatrice86]

I have the same problem. The screen doesn,t respond to touch. I have it  for only 2 weeks and since yesterday the touch screen doesn,t work. I tried the reset but it didn,t solve my problem.

[MarreFitbit]

Hi there, @Beatrice86. Welcome to the Community Forums. Thanks for already trying to troubleshoot your Fitbit device. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Algonquin1]

My versa is 15 months old and has died on me too. Im seriously disappointed in the durability of these watches. At over $200 you would hope for something better.