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Versa 2 screen won't respond

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‎07-27-2022 17:17 - last edited on ‎07-28-2022 07:12 by Fitbit Moderator

‎07-27-2022 17:17 - last edited on ‎07-28-2022 07:12 by Fitbit Moderator

Versa 2 screen is white and unresponsive to touch after resetting, changing the clock face, and it's up to date. The battery lasts 1-3 days. There are no scratches or damage to the device. It still monitors everything I do, and Alexa is operable some of the time. Please help! What can I do?

 

Moderator Edit: Clarified subject

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‎07-28-2022 07:13 - edited ‎04-18-2024 11:38

‎07-28-2022 07:13 - edited ‎04-18-2024 11:38

Hi there, @BuffyWillowTara. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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