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Versa 2 screen won't stop flickering and has white lines on it

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‎01-23-2021 06:24 - last edited on ‎01-23-2021 07:23 by Fitbit Moderator

‎01-23-2021 06:24 - last edited on ‎01-23-2021 07:23 by Fitbit Moderator

Hi, my versa 2 won't display anything apart from flickering lines.  It still tracks my steps although it wouldn't sync for a little while.  I did the reset by pressing the button for 10 seconds but that hasn't done anything.  Can anyone help?

 

 

Moderator Edit: Clarified subject

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‎01-23-2021 07:24 - edited ‎01-23-2021 07:25

‎01-23-2021 07:24 - edited ‎01-23-2021 07:25

Hi there @LizzieD76, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

Have a nice day! 

Maria | Community Moderator, Fitbit


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‎01-26-2021 02:46

In response to MarreFitbit

‎01-26-2021 02:46

Hi, is there and update on when support will be in touch please?

Thanks

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‎01-26-2021 04:50

In response to LizzieD76

‎01-26-2021 04:50

@LizzieD76 As mentioned above, support options are limited and wait times are longer than usual what means it may take almost 7 business days to respond.

 

We'd appreciate your patience and understanding.

Maria | Community Moderator, Fitbit


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‎01-26-2021 06:56

In response to MarreFitbit

‎01-26-2021 06:56

Thanks for giving me a timeframe, I was just wondering how long it would
be. Thanks again.
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‎08-23-2021 19:00

‎08-23-2021 19:00

I'm experiencing same problem on m y Versa 2. Problem started out as a single, white vertical line on right hand side of display a few days ago.  Today, the entire screen is covered with these fuzzy lines that covers the entire display.  Not way to reset the watch because you can't read the display.  Tried rebooting watch several times but fuzz remains.  Watch is not useless!! 

 

Recommend not buying this product.

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