Versa 2 screen won't swipe and battery drains fast

[Lilly88]

I got my versa 2 end of October 2019, it worked great and i loved it BUT in March it started to give me issues, it did not swipe and the battery only lasted 2 days, then it started to give me all this numbers.  I want it to be replace, how can I start the process?  I see alot of people complaining about this.  I was happy with all the previous fitbit but this one is really a disappointing one.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Lilly88, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the swiping and battery draining issues that your Versa 2 experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

Don't hesitate to get back if more assistance is needed.

[MRSJEND]

I’ve been having this same problem with my Fitbit which is very annoying and nothing seems to work such as restarting and I even reset it back to the manufacturer’s settings. What’s next, because I give up... this is my third Fitbit (I've owned other models and never had any problems), but the Versa is rating poorly with me.

[SunsetRunner]

Hi

I Have the same probleme. My fitbit doens't want to swipe left and right. The screen does not respond and sometimes freezes. How can I contact someone to chat? 

Before I forget, I have already drained the battery completely but this did not change my problem.