Versa 2 screen won't swipe down

[BayouC]

Will not let me swipe down to view TODAY stats. Today icon shows briefly and reverts back to clock.


Moderator Edit: Clarified subject

[Lyndal1430]

I am having the same issue. I would love to know how to fix it. I have restarted and checked for updates and nothing has worked

[MarreFitbit]

Hi there, @BayouC. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa 2 screen is acting odd. I will be glad to help you with this! 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[BayouC]

I have changed to several different clock faces. I have rebooted many times. DID NOT fix the problem.

Sent from my iPad

[Guy_ · Accepted solution]

Hi @BayouC @Lyndal1430 - when the Today app or Settings app doesn't work (when you swipe the watch face to the left and select it) the watch may need a factory reset (not without risk) to get it working again if a simple restart doesn't fix it.

To ensure a greater chance of success once a factory reset has been started, with the watch fully charged, leave it do the change for 5 minutes before doing anything with the watch.

You can always chat via the Fitbit App, Help & support, Contact Customer support for help doing the factory reset using the watch button.

It is a good idea to make a note of the names of any clocks or apps and any special watch or app settings you use before the reset, or replacement if necessary and sync first if possible.

[BBV331]

I also am having trouble swiping my Versa 2 screen and did all the suggestions 

[remyakrz2]

Mine has been doing the same thing for the last two days.  This is getting frustrating😒

[BayouC]

I did a factory reset and now working correctly. Make sure to sync watch with phone before resetting. I didn’t. Lost 4,000 steps. 😢

Sent from my iPhone

[BayouC]

Did a factory reset.  This fixed my problem.