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Versa 2 screen won't swipe even after restarting it

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‎05-23-2022 11:07 - last edited on ‎05-23-2022 13:02 by Fitbit Moderator

‎05-23-2022 11:07 - last edited on ‎05-23-2022 13:02 by Fitbit Moderator

My versa 2 won't swipe even after restarting 

 

Moderator Edit: Clarified subject

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‎05-23-2022 13:08 - edited ‎11-19-2023 02:56

‎05-23-2022 13:08 - edited ‎11-19-2023 02:56

Hi there, @AndrewBoughton. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-23-2022 13:08 - edited ‎11-19-2023 02:56

‎05-23-2022 13:08 - edited ‎11-19-2023 02:56

Hi there, @AndrewBoughton. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-23-2022 15:09

‎05-23-2022 15:09

I’m dealing with the same thing. I changed the clock face several times, deleted my device from my phone, did a hard reset so many times I lost count.  

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‎05-23-2022 16:49

In response to MarreFitbit

‎05-23-2022 16:49

I cahnged my clock face as well, no change.

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‎05-24-2022 13:59 - edited ‎11-19-2023 02:55

In response to Fourjesusfreaks

‎05-24-2022 13:59 - edited ‎11-19-2023 02:55

@Fourjesusfreaks @Lorried Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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