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Versa 2 screen won't swipe

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‎12-29-2020 05:20 - last edited on ‎12-29-2020 05:41 by Fitbit Moderator

‎12-29-2020 05:20 - last edited on ‎12-29-2020 05:41 by Fitbit Moderator

I have tried the chat where we did a reset and manual sync.  It is still not responding to any swipe.  The app is working and everything is registering, but it will not swipe in any direction.

 

Moderator Edit: Clarified subject

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‎12-29-2020 05:44 - edited ‎01-10-2024 10:48

‎12-29-2020 05:44 - edited ‎01-10-2024 10:48

Hello there @Ckwriter4, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

If the steps you were recommended during the chat support haven't worked, please feel free to reach out to them again for further assistance.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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