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Versa 2 screen won't swipe

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‎03-13-2022 16:20 - last edited on ‎03-14-2022 09:54 by Fitbit Moderator

‎03-13-2022 16:20 - last edited on ‎03-14-2022 09:54 by Fitbit Moderator

hi! I have been having trouble with my Versa 2 lately with the screen not responding. It won't let me swipe across let alone open apps. I have tried restarting it several times and I have also changed the clockface, both of these did not help the matter.

Any other advice would be greatly appreciated!

 

Moderator Edit: Clarified subject

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‎03-14-2022 09:58 - edited ‎06-10-2023 10:11

‎03-14-2022 09:58 - edited ‎06-10-2023 10:11

Hi there, @Lilzz9900. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here. As you were advised by our team, note that your case was forwarded to a different department for further checking. Someone will be in contact with you soon as they have the resolution for your Versa 2's issue. It seems that our Support Team has exhausted all troubleshooting steps availed for this issue, so there's nothing left we here in the community can suggest. 

Maria | Community Moderator, Fitbit


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