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Versa 2 screen won't turn on

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‎03-27-2022 21:20 - last edited on ‎03-28-2022 11:59 by Fitbit Moderator

‎03-27-2022 21:20 - last edited on ‎03-28-2022 11:59 by Fitbit Moderator

My versa 2 randomly shut off and turned to a black screen, with the lights no longer lighting up on the back. I tried to press and hold the button to restart it, but no response. There is no change when I put it on the charger. What is the issue here? 

 

Moderator Edit: Clarified subject

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‎03-28-2022 12:00 - edited ‎12-27-2023 04:28

‎03-28-2022 12:00 - edited ‎12-27-2023 04:28

Hi there, @LaurenLL. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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