help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen wont swipe at all !!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2020 23:33

‎01-28-2020 23:33

I recently bought a Versa 2 special addition (two months ago) as a gift for my wife and today, all of the sudden, the swipe action stopped working (which renders the whole watch useless) I tried resetting it as recommended but it still doesn't work. This is extremely disappointing and we also are not based in the U.S. !

My IOS is android.

 

what should i do next?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-29-2020 00:29

‎01-29-2020 00:29

Hi @shadiz There is one more thing for you to try - a Button Factory Reset, but if that doesnt help you will need to contact Support.

Fitbit Support  

 

BUTTON FACTORY RESET FOR VERSA 2
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes