04-01-2020 17:47 - last edited on 04-18-2020 07:42 by JuanJoFitbit
04-01-2020 17:47 - last edited on 04-18-2020 07:42 by JuanJoFitbit
I was advised to do a factory reset to see if that would help resolve my inability to swipe, however, I cannot do the reset without being able to swipe. I have only had this since Christmas and for a month now, it wont swipe! Please help!
Moderator edit: updated subject for clarity
04-18-2020 07:41
04-18-2020 07:41
Hi @Slhorton320, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.
Regarding the swiping issues that your Versa's display is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.
Please try the steps below in order to factory reset your Versa 2, which is another way to perform this process:
After this, check out your watch and see if the issue gets fixed.
Keep me posted on the outcome.
04-19-2020 13:26
04-19-2020 13:26
04-19-2020 18:36
04-19-2020 18:36
Continued to try several times and consistently says "Data not cleared Sync and try again"