Versa 2 self destruct

[kgig5]

My Versa 2 self destructed after only 5 months. Woke up one morning, looked at the time, walked across the room, felt it vibrate and the screen had the fitbit logo like it rebooted. Only it never booted back up. The fitbit logo flashed for a few minutes, went completely black then the logo came back and continued to flash. Tried factory reset, nothing. Contacted support, they had no suggestions for me. My Versa 2 is under warranty so fitbit asked me to send it to them so they could send me a replacement, with me paying shipping costs. I shipped it back to them in 2 days via USPS priority mail. I got delivery confirmation 2 days later. I heard from fitbit 2 business days later that they received my watch and would contact me again when they were sending a replacement. I heard from them the next day asking me for my shipping address. I then received the FedEx tracking information. The next day, I checked the tracking information, but no information was available yet. 2 days later, I received tracking info with an estimated delivery date for a week a half away. The next day I received an update from FedEx that delivery would be a day later than estimated. The next business day, I again received an update from FedEx that delivery is again pushed back another day. I waited. Now, a day before my delivery date (supposed to be tomorrow, finally) I get another update from FedEx delaying my delivery date yet again for a day later, a Friday. I fully expect to receive another update tomorrow delaying the delivery to next week, based on how this is all playing out. I am extremely frustrated with fitbit and the way they handled this. My 5 month old device stopped working due to an issue with the product, no fault of mine. I have to PAY to ship it back to them before they send a replacement. And then they take their sweet time to ship one out and use the SLOWEST possible shipping method. So now it has been 3 weeks and I still do not have a replacement. I have been a loyal fitbit user for 6 years. Have owned several devices...started with a flex and now to the versa 2. I depend on my watch for fitness tracking, among it's other uses. Now I'm left with nothing and waiting. When I logged on to chat with a customer service agent, my chat was ended before the conversation was over. I logged on again and started a new chat, it to was ended much quicker. When I logged on again, the chat feature was "down" and not working. I am extremely disappointed in their customer service and their replacement process for a 5 month old device. I am now looking for a different watch/fitness device. If you need a warranty replacement, you better have something to use for a month in the meantime, as fitbit does not care if you are without and is not speedy. Customer satisfaction is apparently not a priority. 

[WavyDavey]

Hi @kgig5

I think part of it is that UPS and FedEx are running behind on their shipping. I had a package via UPS that took almost two weeks from when when the tracking number. Once the tracking number is issued, it's pretty much in the hands of the delivery service. I try to remember to be patient with shippers during this time.

If you want to log your workouts, I'd suggest tracking them with the Fitbit phone app, until the replacement arrives. Good luck.

[Wrkaholichswife]

This literally just happened to mine 5 hours ago.  I let it charge while I was sleeping and still nothing.   I also depend on mine for everything.  Hoping to get in contact with support for a quick response. 

[kgig5]

I wish you better luck.