Versa 2 showing Fitbit logo with different languages

[Purplelicious]

The fitbit logo keeps rotating with different languages. It will not change back the the regular clock screen or will not connect. I am unable to reset the screen does not allow any changes just a rotating fitbit logo that shows all different  languages. 

Simeone please help. This is the 1st time I have had any problems with my fitbit. 

Please help😞 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Purplelicious.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa 2. Thank you for your efforts to resolve this, I understand how you are feeling. Based on the information you provided, it seems that your watch is not paired to your Fitbit account. Please follow the steps from this help article to set up your watch: How do I set up a replacement device or add a second device to my account?

Let me know how it goes, I'll be around.

[Purplelicious]

I have paired my fitbit it still does not work I still get the scrolling fitbit logo showing different languages. Its stuck o. That face so it want allow me to go to the next step to try and sync

[LiliyaFitbit]

Hi @Purplelicious, thank you for your reply. 

I appreciate your efforts and the additional details. You can confirm if the device is paired to your account by tapping your profile picture from the Today tab in your Fitbit app. Since you continue experiencing difficulties, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[larryperks]

fitbit versa face only scrolls through languages. it is charged and paired

[danzzz1]

did you get it fixed? having same problem

[larryperks]

No! Have not been able to get the thing working. I’m not new to Fitbit and I know how they should work but no luck with one. The first one I bought had to be taken back because it wouldn’t show the logo. From the messages I’m getting from Fitbit on my computer it appears that they have some software / download issues that they are unable to correct because of Covid 19 and programmers and technicians being out sick.

Sent from my iPhone

[danzzz1]

hey, i uninstalled the app from my phone and reinstalled it and it worked...hope you have the same luck

[LiliyaFitbit]

Welcome to the Fitbit Community, @larryperks @danzzz1.

@danzzz1 thank you for sharing that you resolved the issue by uninstalling the app from your phone and reinstalling it. I appreciate your time and efforts.

@larryperks thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your feedback and the additional details. Our team is always working on our products and services, and your comments are always welcome. Have you tried the steps shared by @danzzz1? You may also try to restart your watch: How do I restart my Fitbit device?

Looking forward to hearing back from you.

[larryperks]

This is the second fitbit I have had trouble with in a wee. Started wanting to replace charge 2 because the face cracked. The first replacement I tried was from Target and it wouldn’t do anything and was totally unresponsive. I returned it and purchased Versa lite at another store. After charging all it would do was show the Logo then scroll languages. Nothing I did would change the scrolling. I have been a HR 2 fitbit user for several years and my wife has a Versa. Never had any problem setting them up. Not so much with these.

Switching to an Apple today.

[LiliyaFitbit]

Hi @larryperks, thank you for your reply. 

I am sorry to hear the issue persists, I understand how you are feeling and appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Atiptop1]

Have done same and still no luck