Versa 2 showing incorrect heart rate and steps

[Tasha123456]

I have just purchased a Versa 2 and it doesn’t seem to be tracking my heart rate correctly. At rest it is higher than it should be during a workout at the gym. After a very calm walk earlier it said my bpm was 130. It also seems to be adding steps when I haven’t walked anywhere. Just while sitting down and setting it up I somehow walked 11 steps. I have tried following advice online about resetting it but nothing has worked and I’m feeling pretty disappointed in the product after treating myself. Any advice?

[EdsonFitbit]

Welcome to the Fitbit Community, @Tasha123456.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

If you haven't done it already, please follow these tips to resolve heart-rate tracking issues. In addition, you can turn off heart-rate and turn it back on. For instructions on how to navigate your watch, please visit this article.

There are some factors that can make your watch to track extra steps. For more information, please visit this article and open the menu "Why does my Fitbit device count extra steps?"

Whether you would like to negate the extra steps from your Fitbit account please visit this article, open the menu "How do I delete steps and floors in the Fitbit app?" and follow the instructions.

If you have any question, please let us know.