Versa 2 showing "Data not cleared, Sync & Tried and again"

[Kara.A]

my device desplay X sign. Data not sync and try again. 

I have done factory reset but it didn't work 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Kara.A, welcome to the Community Forums. Thanks for the details provided in your post and for letting me know you've done a factory reset. 

Please note that the error message you're now receiving on your watch's screen ("Data not cleared, Sync & Tried and again") usually appears when you've performed a factory reset without first unpairing the watch. Said so, please try the steps below: 

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Give this a go and let me know if after linking your watch again to the Fitbit app you continue having syncing difficulties. I'll be around, keep me in the loop.