Hi there @TCam43, welcome to the forums. Thanks for the details provided and for troubleshooting the syncing difficulties on your Versa 2 prior to contacting us.
I've seen you contacted our Support Team after posting here and that they have helped you with this. If you have further questions, please don't hesitate to contact them back.
In regards to the issue you experienced, this usually happens when you performed a factory reset without before unpairing the Fitbit. Usually you should unpair your Versa 2, forget Bluetooth and perform the factory reset. To solve this issue, try these steps in the following order:
- Unpair your Versa 2 from your phone's Bluetooth.
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Setup your Versa 2 again.
- If there is no connection, restart your Versa 2.
If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?
While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?
Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
Give this a go and let me know the outcome.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer
