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Versa 2 shows Fitbit logo only

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‎04-03-2021 05:38 - last edited on ‎04-04-2021 14:41 by

‎04-03-2021 05:38 - last edited on ‎04-04-2021 14:41 by

I wore my Versa 2 to bed last night. When I woke up the Fitbit logo screen was on. I’ve tried to replace it in the app and it can’t find it. I’ve turned Bluetooth on and off, tried restarting the Fitbit. Restarted my phone. This is a replacement Versa 2 I finally got after a month of waiting. I have had it less than 2 weeks. I’m getting frustrated! Help!

 

 

Moderator edit: subject for clarity 

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‎04-04-2021 14:40 - edited ‎04-04-2021 14:41

‎04-04-2021 14:40 - edited ‎04-04-2021 14:41

It’s good to see you in the community, @Dtunnecl.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I was able to see that you have already contacted our Support team regarding this. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-07-2021 15:55

In response to LiliyaFitbit

‎04-07-2021 15:55

Thanks, Fitbit is going to replace it again. The only problem is that they need to receive my broken one before sending another replacement. This one only worked for 2 weeks. When I sent the other one back using the label I was sent it took 3 weeks for them to get it plus another week to get the replacement. If it takes as long this time that means out of 11 weeks I will only be using it 2 weeks. Seems unfair. 

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‎04-08-2021 12:22

In response to Dtunnecl

‎04-08-2021 12:22

Thank you for your reply, @Dtunnecl.

 

I appreciate the update and your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I am sure our Support team are trying their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and look forward to getting you back on track.

 

Have a good day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-08-2021 17:16

‎04-08-2021 17:16

Same problem and same situation. I’m ready to shop for a different product that’s not a Fitbit. Too unreliable.

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‎04-08-2021 17:47

In response to Janeite

‎04-08-2021 17:47

I am with you. They are replacing it for the second time in less than a month but last time it took a month for me to receive the replacement that only lasted 2 weeks. I have had fitbits for 20 years. The first ones lasted forever and were past on to other family members. Now I’m on the third one within a year. 

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