Versa 2 shows a flashing logo

[Cranberry79]

As I was getting my kids to bed last night, I knew my Versa 2 was at 14% battery. At some point I noticed it looked like I had held the side button down to set up. Then the logo started flashing off and on. I’ve seen the suggestions to fix the problem to force a reboot, but it’s not working. It even sat on the charger last night and nothing has changed. I’ve barely had it 2 years. I cannot contact customer support as it keeps saying the link I’m trying to use is going on a “different path”. 

Please help, I’d hate to have to buy another tracker when it’s not in my budget at the moment. 

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @Cranberry79 

I understand your Versa 2 has the Fitbit logo just flashing. I know you tried a restart last night and left it on the charger last night as well. Have you tried restarting your Versa 2 again? Try to give it another restart. If the problem persist try changing the clock face through the Fitbit app (maybe try the original clock face the Versa 2 came with) then try to sync your tracker by swiping down on the Today page of the Fitbit App. If this fails can you look to your Bluetooth connection and see if your Versa 2 says it’s connected or does it say connection lost? 
Let me know how it goes

[Cranberry79]

Hi!

I’ve tried several times to restart it since I took it off the charger this
am. The Bluetooth on my phone will not connect to it to pair. Which means
my app will not work with it either. Just tried the reboot again and
nothing.

[Cranberry79]

 

I’ve tried several times since I took it off the charger when I woke up. It will not link to my phone because my phone does not detect it. I tried rebooting again just now, nothing happens. Even with it on my wrist. 

Moderator: updated post. 

[jbounds410]

I’m having this same issue on my Versa 2. It started on Sunday. I’ve charged it and tried to reboot but it just keeps flashing the logo. 

[SunsetRunner]

Hello again @Cranberry79 

The image you provided definitely don’t show the Versa 2 whatsoever…but it’s hard not to notice that nothing appears connected (unless the pop up window is hiding the last three items on the list. Are they disconnected as well? Try turning your Bluetooth off, wait a few seconds then turn it back on again. If that doesn’t work let’s try turning your iPhone completely off for 1-2 minutes then turn your phone back on. Once your phone is back up and running check your Bluetooth to see if your Versa 2 appears. If not try to go back to the Fitbit App and manually sync your Versa 2 by swiping the page downward. 
I’ll be around 😃 So please let me know how it goes. 

[SunsetRunner]

Did you try changing your clock face as I described in my previous post @jbounds410 ?

[Cranberry79]

It’s showing it cannot connect to it at this time, make sure it’s within range and on, try again. 
I turned off the phone and Bluetooth. Turned it all back on and still nothing. Trying to update manually just says gathering data and no other info is listed. Pressing and holding the button doesn’t make a difference. No vibration saying it’s initiating a reboot. Even when I do exactly as I’ve read within the community is making any difference.  
Amazon has it on sale and I can make payments. 

[SunsetRunner]

Hello again @Cranberry79 

@Cranberry79  I think you should call Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US I find calling them directly the easiest way. Their number is 877-623-4997

[Cranberry79]

I keep getting kicked out of my chats with them. Such a pain in the butt! I’ve even tried what was suggested about repairing within the app and nothing. Now when I follow the link you gave me, it gives me that different path nonsense again. 

[SunsetRunner]

Something is definitely going on with your internet currently @Cranberry79

I just rechecked the path of the link I sent you going to customer service and the link works perfectly on my end. 

[Cranberry79]

I appreciate the help. I even tried on my data and nothing will work. I detest Americable because they’re a joke. We pay too much money for unlimited wifi data and it doesn’t always work. 

[SunsetRunner]

@Cranberry79  I understand it has to be frustrating using Americable …maybe the Television and High Speed Internet Service they provide are experiencing difficulties. Unfortunately your Fitbit Versa 2 will continue to having syncing issues until it’s addressed on their side. Fingers crossed it won’t be too long 🤞 Once the service is running and you need further help just reach out here on the forum. 

[Guy_]

Hi @Cranberry79  - just on the off chance, have you tried 

• Removing the Bluetooth entry
• logout of the Fitbit App
• Restart phone and watch again
• login again
• click profile photo
• Then "+ Set up a Device"

[bevgrundvig]

I am having the same issue on my Versa 2 !!! It started last friday, randomly will come on and go off again ... now it won't come on AT ALL !!!! 

[bevgrundvig]

You cannot ever get to the clock face 🤐  You cannot get the app to "see" the Versa at all .... It will not connect to blue tooth so you are unable to do anything on the Fitbit app.

[SunsetRunner]

Hello @bevgrundvig 

Maybe this YouTube video will help: https://m.youtube.com/watch?v=fKMowLkaanA

Also try @Guy_ ‘s instructions above in previous post. It’s certainly worth a shot

😉If your like me your more of a visual person. Hope it helps. Let me know

[AndreaFitbit]

Welcome to the Fitbit Community, @Cranberry79, @jbounds410, thank you for your interactions and assistance @SunsetRunner, @Guy_, thanks for getting back to us @bevgrundvig. I'm sorry to hear your Versa 2 shows a flashing logo.

@Cranberry79, @jbounds410, I noticed that you already got in touch with our team.

@bevgrundvig, if advised troubleshooting steps don't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Cranberry79]

I have tried everything that’s been suggested to trouble shoot and nothing is working. It’s rather unfortunate because I rely on it for some much besides tracking and time. I have tried chatting with 2 different people, but get disconnected from the chat easily. I am a military spouse and we currently reside in Japan. So our internet service provider isn’t the best. Is there a way I can send emails to someone to get help. I cannot call because my cell phone is a Japanese cell and number. 
many further asssistance would be greatly appreciated. Right now I’m trying to find if I can financially afford a new one, which is a HUGE disappointment as I’ve only had the current one for just about 1.5 years. 

[SunsetRunner · Accepted solution]

Welcome back @Cranberry79 

I understand your a military spouse stationed in Japan and I completely understand that Americable can be frustrating to work with. (My father was stationed in Japan (Army) as well when I was younger so  that’s where I went to High School 😃) I’m gonna try my best to help you. I’m going to try and set up your Versa 2 as a new device.

Follow these steps: ( it wouldn’t hurt to have your Versa 2 in its charger during this process)

1. go to your Bluetooth and  remove your Versa 2 (if your Versa 2 is not on the list don’t worry go to step 2) 

2. Log out of your Fitbit App then force shut the Fitbit App by swiping the App upward so that it disappears from the screen 

3. Now turn off your phone for 1-2 mins 

4. turn your phone back on and log back into the Fitbit App as you normally would with your username and password 

5. Tap your profile picture then scroll down and tap Set Up A Device

6. Pick Versa 2 in the list of trackers and follow the onscreen instructions carefully as things get set up. 

😉 I’ll be here waiting for you to tell me how it goes. I’m crossing my fingers for you and I’m hoping this goes well. Keep me posted.