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Versa 2 shows a "Data Not Cleared" message

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‎01-18-2021 09:29 - last edited on ‎01-19-2021 04:15 by Fitbit Moderator

‎01-18-2021 09:29 - last edited on ‎01-19-2021 04:15 by Fitbit Moderator

It's been nly been 2 months n it won't start .The display just shows a message "Data not cleared .Syn n try again".But I am unable to sync also.None of the other apps or features are accessible.please help asap.

 

 

Moderator edit: updated subject for clarity

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‎01-19-2021 04:15

‎01-19-2021 04:15

Hi @Hemani, welcome to our Fitbit Community. Regarding the "Data not cleared" message that your Versa 2 has been displaying, I  was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-19-2021 08:45

In response to JuanJoFitbit

‎01-19-2021 08:45

Alright Juan ! I'm waiting.

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‎01-23-2021 08:42

In response to Hemani

‎01-23-2021 08:42

@Hemani, I really appreciate your patience and time with this.

 

As a side note, I'd like to invite you to visit our Discussions board where you can meet people and start your own topics.

 

See you around! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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