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Versa 2 shows a "Data Not Cleared" message

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‎08-03-2021 05:04 - last edited on ‎08-03-2021 06:07 by Fitbit Moderator

‎08-03-2021 05:04 - last edited on ‎08-03-2021 06:07 by Fitbit Moderator

Hit factory reset and now screen says "data not cleared Sync & try again". But still won't sync and there after powering off! What do I?

 

 

Moderator edit: updated subject for clarity

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‎08-03-2021 06:06

‎08-03-2021 06:06

@DaiJai It's great to see you in our Fitbit Community. Regarding the "Data not cleared" message that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Please try a regular restart, as described in this help article. After this, try setting up your watch from scratch and see if the issue gets fixed.

 

Hope this helps.

JuanJo | Community Moderator

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